Support
Contact
One inbox reaches the whole team. We reply within one working day.
Email Usinfo@baytcooks.com
Account problems, kitchen approvals, billing questions, data requests, and anything else. Include your account email so we can find you quickly.
Opening Hours
Sunday to Thursday, 9:00 to 18:00
Gulf Standard Time. Messages sent outside these hours are answered on the next working day. Security and account recovery requests are prioritised.
Pick The Right Route
- A problem with an order. Contact the kitchen first. Payment, timing, and delivery are agreed directly with the cook, so they can fix most things faster than we can. If the kitchen will not respond or something went seriously wrong, email us with the kitchen name and the date.
- Your kitchen is waiting for approval. Reviews usually finish within two working days. If it has been longer, email us with your kitchen name.
- Billing for a seller plan. Plans are charged through Polar. Email us and we will pull up the invoice.
- Privacy, data access, or deletion. See the Privacy Policy and email the same address. We respond within 30 days.
- Reporting a listing. Send the kitchen name and what you saw. We review every report.
Where We Are
We operate online only, so there is no walk in counter. Everything runs through email and the dashboard in your account.
Thinking About Listing A Kitchen?
You do not need to contact us first. Create a seller account, fill in your kitchen profile, and submit it for review. If you get stuck partway, write to us and we will walk you through it.